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Platform Integrity and Operational Policy

Last Updated: Oct 22, 2025

Pixies Digital Ltd T/A Pixie (“Pixie”) is committed to maintaining the integrity, reliability, and ethical operation of its social networking platform. This policy outlines our approach to ensuring safe, fair, and transparent operations while protecting users, data, and the overall platform ecosystem.

1. Policy Statement

Pixie aims to provide a platform that is:

  • Trustworthy: Users can rely on the platform to operate transparently and fairly.

  • Safe: Risks related to fraud, abuse, and harmful activity are mitigated.

  • Compliant: All operations comply with applicable UK laws, including UK GDPR, Online Safety Act 2023, and the Companies Act 2006.

  • Ethical: Decisions, moderation, and operations are guided by fairness, transparency, and respect for user rights.

This policy applies to all employees, contractors, partners, and platform users.

2. Platform Integrity Principles

  1. User Trust and Transparency

    • Platform rules, features, and changes are communicated clearly to users.

    • Pixie is transparent about data collection, moderation processes, and operational policies.

  2. Security and Data Protection

    • All user data is protected using industry-standard encryption and security measures.

    • Regular security audits are conducted to identify and mitigate risks.

    • Data handling follows UK GDPR compliance, including rights to access, correction, and deletion.

  3. Content Moderation and Ethical Governance

    • AI-powered moderation combined with human oversight ensures fair, consistent, and non-biased enforcement of platform rules.

    • Harmful, illegal, or abusive content is promptly removed, and repeat offenders may be suspended or banned.

  4. Fraud, Abuse, and Malicious Activity Prevention

    • Pixie implements automated detection systems to identify fake accounts, scams, and spamming.

    • Users engaging in fraud or abusive behavior are investigated and restricted as necessary.

  5. Responsible AI and Automation Use

    • AI systems for moderation, content recommendations, or age verification are regularly audited to ensure fairness, accuracy, and safety.

    • Decisions made by AI affecting users are reviewable by human moderators.

3. Operational Standards

  1. Availability and Reliability

    • Pixie aims for maximum platform uptime, with routine maintenance communicated in advance.

    • System outages, bugs, or issues are managed and resolved promptly.

  2. Incident Management

    • All operational incidents, security breaches, or integrity risks are documented, investigated, and remediated.

    • Users affected by incidents are notified in line with UK GDPR and best practice guidance.

  3. Third-Party Relationships

    • All partners, contractors, and service providers are required to comply with Pixie’s operational and integrity standards.

    • Regular audits ensure third-party compliance and risk management.

  4. Continuous Improvement

    • Pixie conducts regular reviews of operational processes, security, and moderation practices to improve efficiency, safety, and user experience.

4. Reporting and Compliance

  • Users, employees, or partners can report concerns related to platform integrity, operational failures, or unethical conduct via:

  • All reports are investigated confidentially and addressed promptly.

5. Policy Review

  • This policy is reviewed annually or as needed in response to legal changes, operational incidents, or emerging best practices.

  • Updates are communicated internally to staff and externally where relevant.

Approval
This Platform Integrity and Operational Policy has been approved by the Board of Pixies Digital Ltd T/A Pixie.