Safeguarding Policy
Last Updated: Oct 22, 2025
ixies Digital Ltd T/A Pixie (“Pixie”) is committed to safeguarding and promoting the welfare of all users of our social networking platform. This policy sets out our approach to protecting children, young people, and vulnerable adults from harm while using our services.
Pixie’s safeguarding practices comply with relevant UK legislation, including:
Children Act 1989 and 2004
Working Together to Safeguard Children 2018
UK GDPR
Online Safety Act 2023
1. Policy Statement
Pixie is committed to:
Creating a safe, inclusive, and supportive environment for all users.
Protecting users from abuse, exploitation, and harmful content.
Promoting awareness and education about online safety.
Ensuring compliance with UK legal requirements relating to safeguarding.
This policy applies to all employees, contractors, volunteers, platform users, and partners engaged with Pixie.
2. Principles of Safeguarding
Prevention: Implementing robust policies, moderation tools, and education to prevent harm before it occurs.
Protection: Responding promptly to any reports or evidence of abuse, exploitation, or harmful behavior.
Partnership: Working with statutory agencies, law enforcement, and child protection organizations where necessary.
Participation: Encouraging users to understand their rights and responsibilities regarding online safety.
3. User Safety Measures
Age Verification
Pixie is an 18+ platform.
Users must verify their age via a trusted third-party provider (e.g., YOTI) before accessing the platform.
Content Moderation
All content on Pixie is monitored using a combination of AI moderation and human review.
Content that could be harmful, abusive, or exploitative is flagged and removed promptly.
Reporting and Response
Users can report abuse, harassment, grooming, or harmful content directly through the platform.
All reports are investigated by the Safety Team with urgency and confidentiality.
Serious cases are escalated to appropriate authorities or law enforcement.
Restricted Interactions
Users identified as underage, vulnerable, or exhibiting risky behavior are restricted from certain interactions to ensure safety.
Automated alerts may flag suspicious activity for human review.
4. Staff Roles and Responsibilities
Designated Safeguarding Lead (DSL)
Oversees safeguarding practices and ensures compliance with legal and regulatory requirements.
Serves as the point of contact for all safeguarding concerns.
Moderation and Safety Team
Reviews flagged content, user reports, and suspicious behavior.
Ensures that harmful material is removed and users are protected.
All Employees and Contractors
Required to complete safeguarding and online safety training.
Responsible for reporting concerns or breaches immediately.
5. Data Protection and Confidentiality
All safeguarding data is processed in accordance with UK GDPR.
Reports and investigations are handled confidentially and shared only on a need-to-know basis.
Data retention follows legal and regulatory guidelines.
6. Education and Awareness
Pixie provides resources and guidance to:
Educate users about safe online practices.
Promote awareness of grooming, exploitation, and harassment risks.
Encourage responsible behavior and peer accountability.
7. Working with External Agencies
Pixie will cooperate fully with law enforcement, local authorities, and safeguarding organizations.
Information will be shared only when necessary to protect users or comply with legal obligations.
8. Policy Review and Continuous Improvement
The safeguarding policy is reviewed annually or sooner if required by new legislation, incidents, or emerging best practices.
Updates are communicated to all staff, partners, and where appropriate, users.
Approval
This Safeguarding Policy has been approved by the Board of Pixies Digital Ltd T/A Pixie.
Last Reviewed: [Insert Date]
Next Review: [Insert Date]
Contact: For any safeguarding concerns, please contact:
Designated Safeguarding Lead (DSL)
Email: [Insert email]
Website: pixies.digital